OUR POLICIES

 

LATE ARRIVALS

Even if you have a reservation for class – but you do not arrive by start-time – your place in class may be given to a standby student.  If you’re running late, simply give us a call at the front desk.  Let us know you’re on your way and we will hold your bike for you.  First-timers or those new to Spinning who need assistance with setting up the bike should not be arriving late, and may be turned away if a class has already begun.

 

CANCELLATION POLICES

In order to avoid being charged for a late cancellation, you need to cancel 14 hours prior to a daytime class, and 6 hours prior to an evening class.  For example, for an 8:30am class, you must cancel by 6:30pm the night before.  For a 6:15pm class, you must cancel by 12:15pm on the day of the class.  Cancelling a reservation can be accomplished via your online account, the Blazing Saddles App (for both iPhone/iPad and Android), or by calling or emailing the studio before the deadline.    (818) 386-8161.    info@blazingsaddles-la.com.

 

LATE CANCEL

If you cancel late on an Unlimited, you will be charged a $10 late-cancel fee.  Or, if you have a series that held the reservation, one class will be deducted from your series.

 

NO SHOW

If you don’t cancel and simply don’t show up for your reservation on an Unlimited, you will be charged a $17 no-show fee.  Or, if you have a series that held the reservation, one class will be deducted from that series.

 

It is our policy for clients with any Unlimited series that we obtain and store credit card information in the event of a no-show or late-cancel.

 

WAITLISTS

We only run automated waitlists for the weekend classes (and on major holidays).

 

If you are on a weekend waitlist - and get bumped up into the class when someone drops out - you will receive both an AUTO-EMAIL notifying you AND a TEXT MESSAGE ALERT- and you MUST RESPOND to the email or text (or call us) to confirm you plan to attend.  Waitlists disappear the night before the class.  If you didn't hear that you moved up - or you did not respond in time - please check the bike counts in the morning - or call us to see if we can squeeze you in.  Please make sure your correct cell number is on your online account and that you are opted in for automated emails.  Otherwise you won't receive notification that you've moved off a waitlist and into a class.

 

DOUBLE SPINS

Any of our Unlimited series only allow for one class per day.  Should you want to do “a double” – just have a back-up class series that you can tap into for the second Spin.  You will need to have us make the reservation for you, as the online system will block those with Unlimiteds from making two reservations for the same day.

 

OTHER POLICIES

For any Unlimited, there is no transferring, sharing, pausing, extending, no more than one Spinning class per day without a backup series – no exceptions.

 

We only take paid reservations.

 

The use of cell phones and the use of earbuds or personal music devices are prohibited during class.

 

Children/Young Adults/Minors:

  • We can only accommodate riders 12 years of age or older - unless approved in advance by management.

  • Any rider under the age of 14 MUST BE ACCOMPANIED IN CLASS by a supervising adult 18 years or up.

  • Any rider under the age of 18 must have our WAIVER & RELEASE OF LIABILITY form signed at our front desk by a Parent/Guardian prior to taking a first class.

  • No minors are to be left in our reception area or studio without adult (18 or up) supervision while the parent or family member takes class.